What we do: We provide retail trailer sales, service and parts to residential and commercial customers.
Why we do it: Our purpose is to thrive together with our teams, customers, partners and community
Teams: Support impactful moments in each others lives
Customers: Be their trailer solution
Partners: Be a business asset
Community: Make a positive impact
How we do it: We hire, train, make decisions, hold each other accountable and form habits from our Core Values.
Thrive together: Support impactful moments
Own it!: Follow the process every time
Always show gratitude: Show sincere appreciation daily
Be the solution: Say “Yes” and overcome obstacles
Take the initiative: Find ways to help
Grow: Individually and as a company
Our Current Mission: By the end of 2030 we will accomplish:
Sell 10,000 trailers per year
Operate 6 dealership locations
Parts and Service market leader for each location
Highest rated trailer dealership in the country
Every team member actively pursuing their growth plan
Parts Merchandiser
Reports to: Operations Manager
Parts Merchandiser’s Role:
Inventory management
Min/max ordering
Cycle counts
Vendor relationship management
Customer facing
Returns
Forklift operations (training on site)
Parts to service coordination
Report tracking
Job Summary
The Parts Merchandiser is part of the Parts and Service Team.
The Parts Merchandiser is responsible for the parts and accessories needed for business operations.
These operations include customer counter parts sales, service part sales, and trailer sales accessories.
Parts Merchandiser is responsible for ordering, receiving and processing parts received from vendors.
Parts Pro is responsible for assisting phone customers and walk-in customers.
When Service Pro Team Leader is not available, Parts Merchandiser will assist customers with service related needs.
Primary Job Duties
Generate vendor parts orders
Answer inbound parts phone calls
Assist walk-in parts customers
Check-in, label and stock parts
Update and install parts displays on the lot and in office
Sell accessories and other needed equipment for customers purchasing trailers
Perform cycle counts for parts inventory.
Manage parts supply chain to optimize profits and revenues.
Help team unload and assemble trailers before opening as needed.
Assist in organize inventory on lot
Use point of sale software to perform parts transactions
Take payment over the phone and in person for parts using various payment processing services.
Cover the Service desk when Parts and Service Pro Team Leader is not available.
Assist all other customers when needed.
Skills/Qualifications:
Must have retail sales experience
Must be able to regularly lift 50 lbs.
Must have valid NC Drivers license
Must be skilled in Microsoft Office or Google Docs
Must have reliable transportation
Verbal Communication
Conflict Resolution
Multi-tasking
General Math Skills
Problem Solving
Organization
Email & Punctuality
Work Hours:
Monday-Friday: 8:45-5:30
½ day once per week
Saturday: 8:45-12:00
Lunch: 30 minutes (between 12:00 pm and 2:00 pm)
Additional Hours as required
Work Environment:
Work is performed at desk, outside retail lot, in parts warehouse, and in service shop
Fast pace environment
A small business requires varying tasks from time to time to ensure all needed tasks are completed.
Product knowledge required to perform job proficiently
Compensation
Compensation
Wages
Attendance bonus
Paid holidays
Production bonus
Benefits
Mini-Medical:
MD Live - Telemedicine
Accident Plan
Hospitalization Plan
Company Retirement
1:1 Contribution Match up to 3% of Pay
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