Zoo Emergency Operations - EMT

Description of Work ***SIGN-ON BONUS BEING OFFERED*** A sign-on bonus of $2,500 is being offered for eligible candidates.
See eligibility at https://oshr.
nc.
gov/policies/sign-and-retention-bonus-policy *Payout contingent on funding availability* ***Pay Grade NC01 - Recruitment Range - $31,200 - $36,342** Positions: 60033400 (Anticipated Vacancy) & 60033364 Learn about the NC ZOO: https://www.
nczoo.
org Learn about employee perks/benefits: https://oshr.
nc.
gov/state-employee-resources/benefits Primary Purpose of this Position: The North Carolina Zoo is seeking two experienced emergency operations individuals with Emergency Medical Technician (EMT) certification.
The Ranger Branch plays a crucial role in supporting the North Carolina Department of Natural and Cultural Resources (NCDNCR) and the NC Zoo by providing a variety of public safety services and programs.
These efforts are aimed at creating a secure environment for guests, employees, facilities, and diverse collections of animals, plants, and art.
The range of services includes around-the-clock security, parkwide radio and telephone communication operations, emergency response and planning, management of life safety systems (such as sprinklers, fire hydrants, fire extinguishers, and fire alarms), medical services delivered by Emergency Medical Technicians (EMTs), parking and traffic control, escorting vendors and contractual staff, conducting or assisting with tours, delivering public information and education, overseeing a lost and found program, and facilitating access to the Park after regular hours.
The branch's operations are intricately integrated into the strategic and operational planning of the Zoo.
The team within this branch is responsible for executing security operations in a manner consistent with the Zoo's identity as both a tourist destination and an accredited institution.
This position operates under the direct supervision of the Ranger Branch Supervisors.
Key Responsibilities: Provide outstanding customer service to park guests.
Aid guests in navigating the Zoo premises.
Assist in escorting guests out of the park.
Assist in parking vehicles and directing traffic.
Manage lost or separated guests.
Assist in managing our lost and found program.
Provide first aid to guests and staff.
Always interact with guests and staff in a professional manner.
Swiftly attend to radio calls for assistance.
Address guest complaints and emotionally charged incidents with professionalism.
Respond appropriately and assist in emergency situations.
Operate golf carts and vehicles safely within the park.
Adhere to all safety policies and guidelines.
Acquire comprehensive knowledge of park policies and procedures.
Fulfill any other duties as assigned.
Medical Response As a North Carolina certified EMT you will respond to medical emergencies and provide care in accordance with the Randolph County EMS Pre-Hospital Care Program.
Emergency Management Recognize emergencies and work within the guidelines of the National Incident Management System (NIMS) and NC Zoo policies and procedures.
Respond appropriately and assist in emergency situations.
Safety and Security Patrol the interior and exterior of facilities (~100 buildings) to secure and protect the 500-plus developed acres of property and grounds against fire, damage, theft or other hazards.
Recognize unusual, suspicious or hazardous situations and take appropriate action.
Make reports as necessary.
Ensure the safety and security of all guests and staff, exhibits, animal collection, plant collection and work areas.
Politely and diplomatically enforce policies and procedures concerning both guests and employees.
Recognize, identify and report safety issues.
Communications and Administrative Ability to learn and operate a Zoo wide communications center to include radio dispatch, data entry, multiple phone lines, alarm panels, key access and video surveillance.
Ability to maintain records and prepare written reports as needed.
Guest Services Provide guests with exceptional front-line customer service, greet schools and bus tour groups, assist with parking, provide information and assistance to guests; provide guest escorts, handle guest complaints and problems; offer first aid as needed, respond to and report guest accidents and injuries.
Job Requirements: First shift - 10 hours, 8:00 a.
m.
- 6:00 p.
m.
Work schedule is Sunday through Wednesday or Wednesday through Saturday to include holidays that fall during these workdays.
Considered "Essential/Mandatory Staff" and required to work on adverse weather days, and during zoo emergencies.
Must have or be able to obtain and maintain a valid NC driver's license within 30 days of employment.
The selected candidate must have and maintain North Carolina Emergency Medical Technician (EMT) certification.
OR: the selected candidate must be able to obtain their EMT certification within one year of employment.
Required to participate in an occupational health program due to contact with animal containment areas.
Must have the agility and physical ability to regularly and safely: sit, bend, reach, stand, walk, lift and carry 30 lbs.
(and up to 50 lbs.
occasionally); endure extended outdoor field conditions at any time of the year; negotiate uneven outdoor terrain on foot; hear and respond to radio communication; and drive motor vehicles during the day and at night.
Division Information: The North Carolina Zoo exists for the enjoyment, education, and inspiration of all of North Carolina's citizens and visitors to the zoo.
The mission of the zoo is to encourage the understanding of and commitment to the conservation of the world's wildlife and wild places through the recognition of the interdependence of people and nature.
The Zoo displays, conserves and protects representative examples of natural beauty, plant and animal species and ecological features of the North American and African regions of the world through the presentation of live animal exhibits from these regions.
Department Information: The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina, literally from A to Z.
The Arts to the Zoo, and so much else – parks, aquariums, historic sites, archaeology, African American Heritage Commission, science and history museums, the state Symphony, Library and Archives, historic preservation, land and water stewardship, and more.
These places, and the ideas they represent, create a shared identity in North Carolina.
They provide common ground.
Everyone is welcome.
The Department’s vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina.
Our goal is to promote equity and inclusion among our employees and our programming to reflect and celebrate our state's diverse population, culture, and history.
We encourage you to apply to become a part of our team.
Check out this amazing video about our Department.
Knowledge, Skills and Abilities / Competencies **To receive credit for your work history and credentials, you must list the information on the application form.
Any information omitted from the application form, listed under the text resume section, or on an attachment will not be considered for qualifying credit.
** Demonstrated experience with identifying safety and security hazards.
Demonstrated experience of providing customer service.
Demonstrated computer skills.
Management Preference: The ability to speak and understand Spanish.
Minimum Education and Experience Requirements Some state job postings say you can qualify by an “equivalent combination of education and experience.
” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
See oshr.
nc.
gov/experience-guide for details.
High school or General Educational Development (GED) diploma; or an equivalent combination of education and experience.
Requires the ability to complete emergency medical technician (EMT) training and meet re-certification standards as required.
Supplemental and Contact Information The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation or political influence.
Please be sure to complete the application in full.
Resumes may be uploaded with your application, but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit.
"See Resume" or "See Attachment" will NOT be accepted.
Degrees must be received from appropriately accredited institutions.
Transcripts, and degree evaluations may be uploaded with your application.
To obtain veterans preference, you must scan and upload a copy of your DD-214 or discharge orders.
Technical issues submitting your application, please call the NeoGov Help Line at 855-524-5627.
Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax.
Please call the human resources office for assistance.
If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted.
Applications must be submitted by 5:00 PM on the closing date.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone.
To check the status of your application, please log in to your account.
Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the qualified applicants.
The hiring process may take an average of 6 – 8 weeks.
It is the policy of the State of North Carolina and the N.
C.
Department of Natural and Cultural Resources that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment.
We participate in E-Verify (Employment Eligibility Verification System).
CONTACT INFORMATION: N.
C.
Department of Natural and Cultural Resources Division of Human Resources Ellie Meadows 4401 Zoo Parkway Asheboro, NC 27205 336-879-7310 employment@dncr.
nc.
gov Technical issues submitting your application, please call the NeoGov Help Line at 855-524-5627 Visit our website at www.
nczoo.
org.
Website- https://www.
oshr.
nc.
gov/jobs/index.
html